Returns, Exchanges & Refund Policy
Last Updated: August 2026
AURALIA PERFUMES aims to ensure that every customer receives the product in the condition and according to the specifications ordered. Exchange and return requests are handled in accordance with the provisions of the Egyptian Consumer Protection Law, the applicable regulations and decisions, as well as the terms set out below, without prejudice to the consumer’s statutory rights.
1. Return or Exchange Without a Defect
A customer may request an exchange or return of a product within 14 days from the date of receipt, subject to the conditions, requirements, and exceptions prescribed by law.
Due to the nature of fragrance products and their packaging, for a product return to be accepted in cases permitted by law, the product must:
Be unused.
Be in its original condition.
Have its packaging, cellophane wrapping, or security seal, if any, unopened and intact.
Not have been sprayed or tested.
Have the original packaging, bottle, cap, and accessories in undamaged condition.
Not have been damaged as a result of improper storage or use after receipt.
If the packaging has been opened, the fragrance has been used, or it has become impossible to return the product to the condition it was in at the time of purchase, the product may not be eligible for return or exchange, subject to the exceptions and requirements prescribed by law.
2. Defective Product or Product Not Matching the Order
If the product arrives:
Damaged.
Defective.
Leaking.
With a defective bottle or atomizer.
Or if the product received is different from the product ordered.
Please contact AURALIA PERFUMES immediately upon discovering the issue.
Defective products will be handled in accordance with the consumer’s statutory rights, including the right to exchange or return the product and receive a refund, depending on the circumstances and the applicable legal procedures.
Opening the packaging for the purpose of discovering an actual product defect does not affect the consumer’s statutory rights where a defect exists.
3. Period for Reporting a Defective Product
Under Egyptian law, the consumer has the right to request the exchange or return of a defective product and receive a refund within 30 days from the date of receipt, provided that the defect is established and the applicable legal requirements are met.
We recommend contacting us immediately after discovering any issue to facilitate inspection and resolve the matter as quickly as possible.
4. Fragrance Preference or Difference in Scent Perception
Fragrance is a personal experience, and scent perception may vary from one person to another. Fragrance performance may also be affected by skin type, temperature, and method of application.
Therefore, personal dislike of a fragrance or a fragrance not matching an individual’s personal preference does not, by itself, constitute a product defect.
However, the customer’s statutory rights to return a product within the periods and circumstances permitted by law remain applicable, provided that the product meets the return requirements and does not fall within any legal exception.
5. Natural Variations in Fragrance Products
Slight variations in the color of the fragrance liquid or in its olfactory development over time may occur due to the nature of fragrance ingredients, maturation, and storage.
Natural variations that do not affect the safety of the product or its conformity with its specifications do not, by themselves, constitute a defect.
6. Products That Cannot Be Returned After Use
Without prejudice to the statutory rights applicable to defective or non-conforming products, a product cannot be returned due to a change of mind after:
The packaging seal or cellophane has been opened where this makes it impossible to return the product to its original condition.
The fragrance has been used or sprayed for testing.
The packaging or product has been damaged as a result of customer use.
Any original component or accessory of the product has been lost or is missing.
7. Special Offers and Promotional Products
Products purchased as part of promotions or discounts remain subject to the same statutory rights relating to defective or non-conforming products.
Promotions and bundles may be subject to additional conditions concerning the return of part of a bundle, provided that such conditions were clearly disclosed before completion of the purchase and do not diminish any rights granted by law.
8. Exchange or Return Procedure
To request an exchange or return, please contact AURALIA PERFUMES Customer Service and provide:
Name.
Order number.
Telephone number used for the order.
Reason for requesting the exchange or return.
Clear photographs of the product and packaging in cases involving damage or defects.
We may request additional photographs or information necessary to verify the condition of the product before completing the procedure.
9. Shipping Costs
If the reason for the exchange or return is a product defect or an error in the order attributable to AURALIA PERFUMES, the seller will bear the costs associated with the return in accordance with applicable law.
Other return cases will be handled in accordance with the law, the circumstances of the case, and the applicable order terms.
10. Refunds
Once a return has been approved, the value of the product will be refunded in accordance with applicable legal requirements and, where possible, through the same payment method used for the original purchase.
The time required for the refunded amount to appear in the customer’s account may vary depending on the bank or electronic payment service provider.
11. Products Purchased from a Distributor or Other Point of Sale
For products purchased from an independent distributor, retailer, store, or other point of sale, please contact the original seller first and retain the invoice or proof of purchase.
This does not prejudice the consumer’s statutory rights or the responsibilities of suppliers under applicable law.
12. Contact Us
For exchange, return, or refund requests, please contact:
AURALIA PERFUMES
Email: [Official Email Address]
Phone / WhatsApp: [Official Contact Number]
Arab Republic of Egypt